Job Details

The¯Mission¯of TrailWest Bank is to build loyal, long-term relationships based on trust, prosperity, and community.

Job Title: Network/IT Specialist

Location: Billings, MT

Job Type: Full-Time

Experience Level: Mid-Level (3-5 years)

Our Operations Team is currently in search of a full-time, experienced Network/IT Specialist located in Billings, Montana. The successful candidate will have a solid background in networking, routing, and switching, with provable experience working within the Microsoft Windows server environment. Candidate should be resourceful, a team player, and someone who can multi-task.

Responsibilities:

• Install, configure, and maintain routers, switches, servers, workstations, and IP phones.
• Troubleshoot issues and outages.
• Provide support to both internal operations staff as well as contracted organizations via email, chat, and phone.
• Ensure security with adherence to policy when it comes to understanding and assigning user permissions or other access based on approved policies.
• Maintain data integrity by understanding the enterprise backup process.
• Develop and present training to staff on new technologies.
• Create and maintain technical documentation & manuals per IT policies.
• Create and track all support and project activities within the current ticketing system.

Requirements:

• Proven experience configuring and supporting networking and computer equipment.
• Knowledge of system security, patch management, and data backup/recovery methodologies.
• Familiarity with various operating systems and platforms.
• Have knowledge of networking terminology and concepts.
• Resourcefulness and problem-solving aptitude.
• Excellent communication and "people" skills.
• Associates or Bachelors degree in Information Technology, Computer Science, or a related discipline. A combination of experience and professional certifications can also be considered in lieu of the formal education requirement. Banking, financial services background, vendor certifications are a plus.

Knowledge, skills, and abilities:

• Minimum 3 years of prior work experience in Network and/or Windows Administration.
• Working knowledge of multiple technology areas including network switches, routers, firewalls, and VPN.
• Working knowledge of the Windows operating and networking system.
• Exceptional troubleshooting and analytical skills.
• Attention to detail when creating technical documentation.
• Knowledge about banking compliance and the regulatory responsibilities around information security best practices required.
• Positive attitude, customer oriented, and good communication skills across all levels of the organization.
• Excellent project and time management skills.
• Proven ability to function as a team member for multiple simultaneous activities.
• Preferred basic networking or operating systems certifications.

PHYSICAL DEMANDS AND CONDITIONS:

• Must be able to remain in a stationary position for long periods of time.
• Some travel is required.
• Work unpredictable hours including weekends and holidays.
• Work a scheduled Saturday shift on a rotational basis.
• Occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• Consistently operates a computer and other office machinery such as calculator, copy machine and printers.
• The noise level in the work environment is moderately loud due to the computer systems in the facility.
• Must express or exchange ideas and meaning with co-workers, supervisors, customers, and vendors.

BanQLinQ, LLC is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law.