Job Details

Sherrill-Lubinski, a PartnerOne company, is seeking a motivated and customer-focused Account Manager to join our dynamic team. This role is primarily responsible for managing software subscription renewals and driving account expansion opportunities. The ideal candidate will havea strong understanding of Tibco Messaging and its ecosystem, as well as a proven track record of success in account management or customer success roles within the technology or software industry.

Key Responsibilities:

• Software Subscription Renewals: Manage and oversee the software subscription renewal process, ensuring timely renewals for all assigned accounts.
• Account Growth and Expansion: Identify opportunities to expand existing customer accounts through upselling, cross-selling, and promoting additional services or products.
• Customer Relationship Management: Develop and maintain strong relationships with key stakeholders, acting as a trusted advisor to help them derive maximum value from our solutions.
• Technical Knowledge: Demonstrate an understanding of Tibco Messaging and its use cases to effectively communicate product features, benefits, and updates to customers.
• Collaborative Solutions: Work closely with the sales, support, and technical teams to ensure customers' needs are met and that any issues are addressed promptly.
• Performance Tracking: Monitor account health, customer satisfaction, and product usage to ensure long-term customer retention and success.
• Negotiation and Contract Management: Handle contract negotiations, renewals, and pricing discussions, ensuring mutually beneficial agreements.
• Reporting and Forecasting: Provide accurate forecasts on renewal rates, upsell opportunities, and revenue projections for the assigned portfolio.

Requirements

• Education: Bachelor's degree in business, marketing, information technology, or a related field.
• Experience:
• 3+ years of experience in account management, customer success, or a related role, preferably within the software or technology sector.
• Proven experience managing subscription renewals and expanding customer accounts.
• Technical Skills:
• Working knowledge of Tibco Messaging and experience discussing technical topics with both technical and non-technical stakeholders.
• Familiarity with CRM systems and tools (e.g., Salesforce, HubSpot).
• Soft Skills:
• Strong interpersonal and communication skills.
• Ability to work collaboratively in a team environment.
• Excellent negotiation and problem-solving abilities.
• Highly organized with attention to detail and ability to manage multiple priorities

Preferred Qualifications:

• Experience working with open-source software or cloud-based solutions.
• Previous experience in a technical or SaaS-based account management role.
• Ability to analyze customer data and provide insights to improve customer success.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for career advancement within a growing company.
• Comprehensive benefits package including health, dental, and vision insurance.
• Ongoing training and professional development opportunities.
• A collaborative and innovative work environment.