Job Details

Network Support Engineer

We are seeking a Network Support Engineer to join our dynamic team for a short-term onsite engagement in Laurel, MT. The ideal candidate will have strong experience in Cisco networking across enterprise LAN, WAN, wireless, and perimeter security and a proven ability to maintain network stability, resolve incidents, and ensure operational continuity.

Responsibilities:

• Provide day-to-day operational support for local site network infrastructure, including LAN, WAN, wireless, and perimeter security.
• Monitor, log, track, and resolve network incidents and performance issues, escalating when appropriate.
• Perform troubleshooting and root cause analysis for outages, latency, and connectivity issues.
• Support and maintain network hardware and configurations, including switches, routers, firewalls, and wireless controllers.
• Assist with moves, adds, changes, and configuration updates following established change and security processes.
• Maintain and update network documentation and Visio diagrams to reflect current-state configurations.
• Collaborate with central IT, vendors, and site stakeholders to ensure reliability and minimal disruption.
• Follow security, patching, and vulnerability management processes for network devices.
• Provide knowledge transfer and operational handoff documentation at engagement conclusion.
• Work occasional off-hours as needed to minimize production impact.

Required Skills & Qualifications:

• 2+ years supporting enterprise network environments.
• Hands-on experience with LAN architecture, VLANs, TCP/IP, routing, and switching.
• Proficiency in network troubleshooting and incident resolution.
• Ability to communicate technical issues to IT and non-IT stakeholders.
• Strong documentation and organizational skills.

Preferred Skills:

• Cisco networking experience (CCNA or equivalent knowledge) really is a MUST
• Firewall experience (e.g., Palo Alto), SNMP, syslog, SSH.
• Wireless networking support and network monitoring/packet analysis tools.
• Familiarity with ITIL-based operational support environment

Engagement Details

• Onsite only at Laurel Refinery. Please ensure candidate resumes list Laurel, MT at the top.
• Backfill for leave coverage. No current extension planned.
• Absolute requirement: Cisco network skills.