Job Details

Summary The Treasury Support Escalation Specialist serves as the final escalation point for support cases, working directly with the customer and the account Treasury Officer to identify timely resolutions and mitigate risks that may impact customer satisfaction. This position is critical in delivering a high‑touch experience during moments of friction and ensuring a proactive, solution‑oriented approach to resolution across the customer journey.Responsibilities Serve as the primary escalation contact for unresolved or complex Treasury support issues.Troubleshoot and resolve advanced technical and operational problems related to Treasury services.Collaborate with Treasury Delivery, Relationship Managers, and IT teams to identify root causes and implement effective solutions.Document resolution steps and contribute to the knowledge base and training materials for all Treasury Solutions.Monitor escalated queues and escalates issues internally when needed.Participate in system testing, upgrades, and implementations as a subject‑matter expert (SME).Provide feedback to management on recurring issues and recommend process improvement opportunities.Maintain strong working relationships with internal system administrators.Ensure compliance with internal policies and regulatory requirements during issue handling.Lead customer conversations by proactively contacting customers to resolve issues.Qualifications Advanced technical knowledge of Treasury products and how they interact with various software systems.Strong analytical, critical thinking, and problem‑solving skills.Ability to articulate solutions clearly to non‑technical users.Ability to make outbound calls to customers or potential customers and provide effective conflict resolution.Experience with troubleshooting processes and escalation workflows.Ability to work independently and manage multiple priorities effectively.High School Diploma or General Education Degree (GED); Associate's Degree preferred.4–6 years of experience in Treasury, Operations, IT, and/or conflict resolution required.Physical requirements: Dexterity of hands/fingers to operate computer keyboard and mouse; frequently sitting, standing, occasionally noise level moderate; typical work hours M‑F 8‑5.Physical Demands & Working Environment The role requires frequent use of a computer, sitting and standing frequently, occasional moderate noise levels, and compliance with ADA accommodations.Compensation & Benefits Competitive total compensation including base salary from $32.63 to $50.61 per hour (CO & WA) and benefits such as medical, dental, vision, short‑term and long‑term disability, life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hour worked, approximately 18 days per year inclusive of paid sick time), and up to 11 paid Federal holidays.Equal Employment Opportunity Statement First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier‑free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations under the Americans with Disabilities Act (ADA) and state disability laws. For reasonable accommodations during the application process, contact careers@fib.com Monday through Friday, 8 a.m. to 5 p.m. MST.#J-18808-Ljbffr